GENERAL INFORMATION​

 

What are the check-in and check-out times?

• Check-in: between 3.00 pm and 6.00 pm. We’ll welcome you in person, so please do let us know when you’re arriving. Luggage can be left with us earlier by arrangement; if the room is available earlier, you’re welcome to go up to your room straight away. ​ But please do let us know in advance.

• Check-out: please vacate the room by 11.00 at the latest.

Late check-out is possible for a small additional charge and only if arranged in advance.

Would you like to check in or out outside these times? Please contact us by email at info@innbetween.be, and we’ll see what’s possible.

 

Is breakfast included in the room rate?

Breakfast is not included in the room rate. A full breakfast can be booked as an extra.

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What are the booking conditions?

• Minimum stay of 2 nights

• Cancellation: No charges will apply for cancellations made up to 7 days before the arrival date. For cancellations made within 7 days of arrival, the full amount of the booking will be charged.

• Prepayment: no deposit is required.

• Taxes and service charges: 12% VAT included. Tourist tax not included. Service charges are included in the room rate.

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ROOMS & FACILITIES​

 

Are there en-suite bathrooms?

Each room has an en-suite bathroom with a shower and toilet.

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​Is free Wi-Fi available?

Free Wi-Fi is available throughout the property.​

 

Is there air conditioning or heating in the room?

Every room has air conditioning and heating.​

 

Are towels and bed linen included?

Towels and bed linen are included in the room rate.​

 

Are shampoo and shower gel provided?

Shampoo and shower gel are provided. We have chosen products from Marie-Stella-Maris, a Dutch company that supports sustainable water projects.

 

​Is there coffee and tea in the room?

Coffee, tea and water are provided in the room. The tap water is safe to drink.​

 

Is there a minibar or fridge in the room?

Every room is equipped with a fridge.

 

ACCESS & PARKING​

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Where can I park?
We have 2 parking spaces available on site.
These spaces are located in an indoor car park. The maximum height is 2 metres. We charge 15 euros per day for this.​

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The nearest public car park is Parking Zuid, a 7-minute walk away. Click here for more information.

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You can also leave your car at a park-and-ride facility outside the city and take the tram to us. The nearest park-and-ride facilities are ‘Gentbrugge Arsenaal’ and ‘Gentbrugge E17’. Click here for more information.

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​PLEASE NOTE: Environmental zone in Ghent. Check your car in advance! Click here for more information.

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​How can I get to you by public transport?
It’s a 15-minute walk from Gent Dampoort station.
On line 7, it takes 17 minutes to reach us from Gent Sint-Pieters station and 9 minutes from Gent Dampoort.
Name of the nearest bus stop: ‘Tweebruggenstraat’.

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Are your premises wheelchair accessible?
All rooms are located on the first floor and can only be reached via stairs.​ As a result, we are unfortunately not suitable for wheelchair users. 

 

FOOD & DRINK

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What is served for breakfast?

The menu includes rolls, croissants, homemade muesli and yoghurt, fresh fruit juice, a fresh fruit salad, spreads such as cheese, cold meats and jam, and an egg cooked to your liking…

 

Can I use a kitchen or a microwave?

We do not have a kitchen or microwave available.​​​

 

Do you serve lunch or dinner?

As our B&B is situated right in the centre of the historic town, with plenty of restaurants nearby, we do not serve lunch or dinner.

A short list of recommendations is available.

 

PETS & CHILDREN

 

​Are pets allowed?

Pets (cats, dogs, etc.) are not allowed.

 

Are children welcome?

Children are welcome. We do not have extra beds; the rooms are designed for two people. 

 

CLEANING & HYGIENE​

 

Is cleaning included in the room rate?

Cleaning is included in the room rate. We ask that you treat the rooms with due respect so that the next guests also receive a well-maintained room.

 

Is the room cleaned daily?

As standard, rooms are cleaned after two nights’ stay. We make up the bed, replace towels if required, empty the bins and top up supplies such as coffee, tea and toilet paper. We do not tidy away your personal belongings. Please let us know if you need anything extra.​​​​

 

SURROUNDINGS & ACTIVITIES​

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What are some fun activities nearby?

There’s always something to do in Ghent – something for everyone. What one person enjoys, another might not, so we’d like to refer you to the website www.visitgent.be. ​

 

Can you recommend any restaurants or places of interest?

In our lobby, you’ll find plenty of information about what you can do in our city, as well as a few suggestions.

 

Do you hire out bikes, or is there a bike storage facility?

We do not hire out bikes ourselves.

You can store your own bikes in a garage space for a fee (15 euros per day).

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GOOD AGREEMENTS MAKE GOOD FRIENDS​

 

Is smoking allowed indoors?

NO! Smoking is permitted on the pavement, provided the front door is kept closed.​ Thank you for your understanding!

 

Are visitors allowed in the rooms?

Visitors are allowed. However, we do ask that after 10.00 pm, you be considerate of others’ sleep and keep the noise down for the other guests.

 

​Is it allowed to drink alcohol in the room?

Yes, in moderation. We do ask guests to be considerate of other visitors and to avoid causing a noise disturbance. Excessive alcohol consumption or misbehaviour is not permitted.​

 

Is it allowed to listen to music or watch TV?

Certainly, but please keep the volume low.

Please be particularly considerate of other guests’ sleep between 10.00 pm and 8.00 am.​

 

Can we still come home after 10.00 pm?

Yes, that’s possible. You’ll be given a badge that allows you to enter at any time. We do ask that you keep quiet upon your return so as not to disturb other guests, and please ensure the front door is always properly closed.

 

Is a deposit required?

No, we do not ask for a deposit. However, we do expect you to treat the room and its contents with respect. Any damage or missing items may be charged to your account.​

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CONTACT & COMMUNICATION

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​How can I get in touch with you if I have any questions or problems?

Usually, one of us is on site. If that isn’t the case, you can always reach us by phone (WhatsApp or a call).

Lien +32476929557 or Willem +32476523264

 

It’s very important to us that you enjoy your stay here. We do our very best, but things can always come up, so please don’t hesitate to speak to us about any issues. We’d much rather sort things out for you whilst you’re here than read in a review afterwards that you felt something was lacking. ​

 

Which languages are spoken here?

We speak Flemish, Dutch, French, English and German. Not always as well as you do, but we do our best.

 

ANY QUESTIONS?

​​Please don’t hesitate to contact us for help or advice. We’re happy to assist you.

We wish you a wonderful and relaxing stay!​

Kind regards,​

Lien & Willem